We only accept returns if the item shipped to you is defective or damaged. The item should be returned to us within 15 days from the delivery date in original packaging. We will send you a new replacement unit as soon as we receive the return package. There is no cash refund.
In case of any kind of malfunctioning or defect, the item will need to be taken to the nearest service station.
When you return your product, just indicate the reason for your return in a short note (if you feel like it!), put the item and the note with the order number into a secure package, affix our address note (our returns address is given below) and send it through a reliable courier or mail it to us. Please note that we will provide a refund facility only for products bought from our online store unitedcooker.com).
Within what time period do I have to return the product?
You need to return the product bought from our store within a period of seven days from the receipt of the shipment.
What is your cancellation policy?
You can cancel your order anytime until your order starts shipping. If you wish to cancel an order that is being shipped, a restocking fee of 25% will apply to your order.